Troubleshooting

You are working on a task and you’ve come upon an issue that you can’t solve…

Use troubleshooting@ to notify schedule@ of the problem and stop working on it - a Project Manager will then schedule you on different work.
Tasks posted into troubleshooting@ are reviewed and then we will arrange a session to look at how to resolve the problem. This may be done as a training session that looks to help you to develop your troubleshooting skills.
It is important that in the email, you let us know how you attempted to deal with the problem. The ultimate goal of troubleshooting@ is to encourage and develop your ability to analyse issues.

Subject header: ||| TROUBLESHOOTING REQUEST - [client] |||

Body:

||| DESCRIPTION OF ISSUE |||

Describe the issue in an appropriate amount of detail - usually no more than 3-4 sentences.

||| WHAT DO YOU THINK IS CAUSING THIS? |||

Describe what you think the reason is and why you think they may be the cause of the issue.

||| TROUBLESHOOTING SO FAR |||

List the troubleshooting you’ve done so far and your reasoning and results